Email Us
If you have a comment, compliment, complaint, or a question, please don’t hesitate to reach out to us.
Customer Service
We pride ourselves on the quality of our service and our products. How can we help you today?
Return Policy
We will accept new and unworn merchandise for a full refund or full value exchange within 30 days of the purchase date. The merchandise must be in the original packaging and condition with an original sales receipt. Some exclusions apply including clearance and tent sale items.
Between 31 and 60 days from the purchase date, new and unworn merchandise will be exchanged at full value in the form of replacement merchandise. This replacement merchandise can not be returned for a refund.
For assistance with worn merchandise, please bring merchandise into the store to enable our staff to listen to your concerns and discuss options.
Frequently Asked Questions
Shoe Fly is all about personal service and spending the time needed with our customers to find the right footwear for them. Our specially trained fit specialists and certified pedorthists will take the time to measure the length and width of your feet, determine your arch type and discuss what your needs are. We stock high-quality styles from reputable brands so that our customers walk away in shoes that they can wear comfortably every day and that suit their activities and lifestyle. Find out more here.
Yes, we do! Shoe Fly has promotions and events throughout the year, and we even have a few ways for you to be among the first to find out about them.
* Become a Shoe Fly Insider: By sharing your mail address and a few other details, you can receive details about upcoming sales right in your inbox. Sign up here.
* Follow us on Facebook: ‘Like’ your local Shoe Fly store’s Facebook page to see updates on our sales when you’re browsing. You can find your local store’s account through our Find A Store page.
You can read our full, detailed return and exchange policy on this page to the left.
We carry a wide range of top-quality footwear, although brands and styles may vary at each Shoe Fly location. You can find the complete list of brands we stock here.
Unfortunately, we don’t currently offer the ability to buy shoes on our website. However, you can browse our featured brands before you visit one of our stores.
You can find store hours and other important information for each of our locations through our Find a Store page.